Patient Testimonials

Vanary S

Growing up, I didn’t have, like, the resources to go to the dentist. Like, my parents, we came from a different country, so we didn’t realize how dental was so important to you. And then growing up, I was always scared to go to the dentist. So when I started coming here, I just felt comfortable. Like, I know it’s from a family dentistry and then they treat you like family. So I love the people here. I love how they make me feel. It’s like going to get your hair done. You expect to go in to go feel good and when you leave, you wanna feel good, look good, you know? And this is how I feel here. When I come in, I know that I’m gonna be taken care of and they’re going to be upfront and transparent with anything that I would need done for my teeth.

When I leave, I feel good, like I got my hair cut or hair colored. That’s how I feel about my dentist. So that’s why I love it here. They are very upfront with what is going on with my teeth, any work that I need done. They’re very transparent with anything. And I ask a lot of questions because I wanna know because I’m not that knowledgeable in, you know, my dentist or what could happen, crowns, any type of filling or work that could be done and the options that I do have. So that makes me feel comfortable that they’re okay to answer me with that transparency and like, “Hey, you have options, but at the same time, you know, this is what’s good for you in the long run or whatnot.” So I think they treat you like family. This dentist, like, they’re not treating me like a number.

Like, we not only talk about our dentist and our teeth, but we talk about, you know, our lives. So I feel like there’s a connection beyond my filling or my crown that I have to receive or cleaning my teeth even. And they give me a lot of suggestions on how to clean my teeth, the aftercare, and stuff, and if I need anything else and if I’m in any pain or anything, you know. I would definitely recommend this place because of the quality care that they give to their patients, not just as a number, but as me, as a person. At the end of the day. It’s just, you know, them listening to my concerns and giving me that transparent feedback and helping me even when I leave the dentist.

Sandra H

So I have a daughter, she’s 17 now, but she actually had, she was coming here for a cleaning and her and her dad came downstairs for a consultation for retainers. And actually, he was supposed to be the only one getting retainers that day. End up, the doctor did a consultation for Solteria as well. They end up doing, they evaluated her and she had retainers put on. The doctor actually took out one of the bottom tooth because she had a gap like her mom. So they took that bottom tooth out, closed that up and did all of her follow-up and everything. So she’s 17 now and teeth are straight, beautiful smile, no problems out of it or anything. So orthodontics and dental hygienic care, good. This is a good place to come.

Services were good. Solteria did very well with her routine checkups, cleanings and everything. She would go upstairs for her cleaning to Barbie and no cavities. She did very well with even keeping the retainers to this day. She still wears them every day, every night when she’s supposed to. So I would say the whole process, it was great. Even down to the billing, everything was just sweatless. It was a stepping stone. So it was very good. Tiny step in the door. Even if you’re not getting services done, you’re greeted with compassion. You’re greeted with, “Thank you for coming to Charlotte Dentistry.” There’s always a warm welcome. So if it’s anything but that, it’s just, it’s love here.

Milatys H

I love to be here because even when you… Dentist is not my favorite thing to come and I feel comfortable and relaxed. Even it’s not like a relaxed experience. But when you come here, even with the secretary or receptionist, he’s so nice. He’s like, “Hi.” With this shiny face. Treat you like they know you. I know that she has a lot of patients to say hi, but she’s very, “Hi, I love your name. I love your accent.”

And then with Dr. McPhaul, I feel like he takes time to understand me and then to be relaxed. He takes care of me and explain me everything, even if my, you know, that my first language is not English. So he’s very patient and try to explain me very well.

I recommend it to everyone. The only thing that is that we are so far. I try to convince my husband and my family to come here. What do you expect here is that they are going to take good care for you. And they are going to do a good experience being here. And they are going to explain you everything very careful. And I feel so blessed for Dr. McPhaul and for their assistance and for the team that they have here. Like 100% that they are going to take a good care for you all the time.

Wendy E

I love the overall experience with this practice. I have been coming here for multiple years now. It’s the atmosphere. Dentistry is extremely scary for many people, as well as for myself. And they have made me feel extremely comfortable. The atmosphere is as if they take all of the worries away of the nervousness. How I met Dr. Woodroof was my very first time of having a crown to pop off, one that was not done here. It was done at a previous place and it was on a weekend. Of course, it’s always gonna be on a weekend. You never have a filling to fall out, a crown to happen, achy tooth, it’s always gonna be on a weekend. Dr. Woodroof was on call. She told me, come in on the Monday. It was actually a Sunday. She said, come in on Monday. Needless to say, when I came in on Monday, I was actually put with Dr. Woodroof. I didn’t even know that it was gonna be her. And that was my first interaction with her. She has always made me feel easy. She’s always asking, are you okay? Now, my husband comes here as well and he has seen multiple doctors in here. He’s had crowns, he’s had fillings, and his experience as been great as well with all the doctors. The quality of care that I think that they give is just very attentive to your needs. Whatever it is they’re doing to you, they’re letting you know. You may feel a slight pinch if you’re getting a shot. They love their people here. They love what they do. They’re not just here for a paycheck. And many businesses is only there to draw a paycheck. Their personalities, all of the staff that I have encountered has all been about you and how can we take care of you. If you’re a cold-nature person, they have blankets that they give you, clean blankets every time. If you have back issues, they give you a pillow to put behind you about. Whatever it is that you need to feel comfortable, they take care of you in that aspect.

Sanchez J

I love coming to this practice because it’s a compassionate staff. They do a good job of making you feel at ease when you come here. As you know, you know, you’re kind of, your nerves are going a little bit when you come to the dentist, but at Charlotte Dentistry, they do a great job of making you feel at ease.

I know that the staff is going to be the staff. It’s not a lot of turnover, which we like. And we’re able to have some relationships with some of the staff members because we know who will come to see when we get here.

The quality of care here at Charlotte Dentistry is phenomenal. I really don’t have anything bad to say at all, man. They’ve always addressed every issue or concern that I’ve had. I think I just need to do a better job of getting to my appointments. But I’ve been coming here for over 20 years, man, so that says a lot about how I feel about this practice. So they give you great care and they do a great job of following up as well.

I highly recommend Charlotte Dentistry. I’ve actually referred some people here. So it’s always when my friends or family or fraternity brothers or whoever are looking for a dentist, I always recommend Charlotte Dentistry. And I always tell them to try to get Dr. McPhaul if they can.

Adriane J

I love coming to this practice because of the atmosphere. Just coming in, in the front, you know, just being welcomed, and they know you by your name. Like, you come in here, they know who you are. And that’s important to me. And it’s just a family environment. Just the customer service, you know, is very important. The professionalism from all the staff is important. And the fact that they don’t rush through, they take their time. If you have any questions, you know, anything about the billing or just anything, they’re open with you. They call you back. You know, just the professionalism.

There was a lot of work that I needed done, and Dr. McPhaul, he just planned everything out by stages, “This is what we’re going to do.” I mean, he explained everything in detail and asked if I was okay with what he had planned out. He had the game plan, executed it, and then, you know, we’re good. I would always recommend Charlotte Dentistry, especially Dr. McPhaul, because I was that person that, you know, was kind of scared to go to the dentist. You know, just the loud noise, you know, that’s in your mouth, I mean, just gives me a lot of anxiety. Then, with Dr. McPhaul, he puts you at ease. He tells you everything before he actually does it, makes sure you’re okay before he even moves on. It’s just, you know, just that, I guess, bedside manner is just excellent. And that’s important for me, because like I say, going to the dentist, that creates a lot of anxiety. And he just kind of smooths everything out. So I would definitely recommend, you know, Charlotte Dentistry, but, you know, Dr. McPhaul, if possible.